I've Ordered! So What's Next?

1. Your order is processed the same or next business day it is received. During this stage we authorize your credit card and ensure that we have complete shipping information. If there are any issues, we will attempt to contact you via phone and/or e-mail.
2. Your order is then picked, packaged and prepped for shipping. Most orders ship the next business day they are received. If we encounter an unexpected delay beyond three business days, we will contact you.
3. Once packaged, your order is sent on its way from our partner warehouse. Delivery of orders takes up to 5 business days. The closer you are to the South Central United States, the quicker you will receive your order.
4. Because of the total weight, most orders will be shipped via Motor Freight. If you are ordering just accessories, FedEx Ground may be used. Our system will automatically determine the appropriate shipping method during checkout.
5. If your order is sent via Motor Freight, the freight company will contact you shortly after it receives your order to arrange for a delivery appointment. You must be present or have someone present to accept and unload your order. The freight company is unable to deliver without someone to accept and inspect the delivery. Once you have scheduled your delivery, please be prepared. If you refuse delivery because you are unable to unload the delivery and need to re-schedule, you will be charged a fee for the 2nd delivery attempt.
6. If you have any problems with your order or if your product was damaged during shipping, please be sure to contact us right away so we can help.

Receiving Your Order

Receiving your Kronotex order is simple. While 98%+ of all orders have no delivery issues, it is important to understand the process before you receive your order so you can take appropriate action if it is needed.

When you receive your order, please take the following steps:

1. Your order will come packaged on a pallet. Please disassemble the strapping and protective packaging and inspect the contents carefully.
2. If there is minor damage (this is rare), you should accept the shipment and make note of the damage on the delivery manifest. Ask your driver to date and initial where you noted the damage.
3. If there is major damage to the shipment (this is extremely rare), you do have the option of rejecting the shipment. If you reject the shipment, the shipment will be returned and a new shipment will be sent out to you. Please note that rejecting the shipment does not cancel your order in any way and it may take an additional 1-2 weeks to get you a replacement shipment. Please be sure to note the damage on the delivery manifest and ask the driver to date and initial where you noted the damage.
4. Noting any and all damage on the delivery manifest is extremely important. If the damage is not noted, we will not be able to get you replacement components and delivery free of charge.
5. If you do have damage, please contact us immediately at  850 251 2698 to notify us. We will do our best to get replacement flooring out to you ASAP.
6. If you have any questions about receiving your order, please contact us